Frantz Gregory & Co promotes diversity and inclusion within the firm. We would expect our colleagues and clients to be treated with respect at all times irrespective of gender, race, ethnicity, sexual orientation, age, disability, or social background.
We expect our clients to treat our employees with respect, equality and professionalism during any business interactions. We operate a zero-tolerance approach towards inappropriate behaviour. We have listed some examples below, however this list is not exhaustive.
If a Frantz Gregory & Co employee is made to feel uncomfortable during a business interaction whether in video or virtual meetings, telephone calls, written communications or face to face meetings, the employee has the right to cease communication.
Frantz Gregory & Co may take action against clients’ inappropriate behaviour and/or conduct which has been shared via external communications, third-party websites, including but not limited to LinkedIn, Twitter, Instagram, Facebook, Google or any other social media websites.
Examples of unacceptable behaviours may include:
- Physical, or non-physical threats (verbal and written) such as:
(a) Discriminatory and/or defamatory comments – including but not limited to sexist, racist or homophobic comments; (b) Aggression and/or hostility – if a client is rude or an employee is made to feel uncomfortable and/or intimidated within the course of a business interaction due to (but not limited to) aggressiveness, obstructiveness, being obtrusive or officious behaviour.
- Unreasonable demands – a demand may become unreasonable when it substantially impacts on the work we do at Frantz Gregory & Co. An example could include unreasonable repeated demands for responses. This could also include insisting on communicating or seeing a particular employee when that is not possible.
- Unreasonable levels of contact – volume and duration of contact with an employee by an individual that causes problems for the employee or Frantz Gregory & Co. This can occur over any period, for example, excessive and an unreasonable number of calls.
- Assertiveness and/or raised tone of voices – Frantz Gregory & Co will not engage with clients that are rude and when there are raised tones, loud disagreements and/or arguments whether that be in person or via indirect communication.
If a client attends the office and any of the above occurs, they will be asked to leave. If this is during a form of indirect communication, employees of Frantz Gregory & Co will have the right to end the business interaction.